‎No access to the Internet despite a working router and an activated line

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No access to the Internet despite a working router and an activated line

2 years ago

Hello everyone,

I got an issue while trying to connect to the wifi after activating my line (DSL router SpeedPort Smart 4 Typ B), it suddenly displayed “please log in” on my smartphone with this message:

"Willkommen! Bitte wenden Sie sich an den Telekommunikationsanbieter Ihrer Wahl. Geben Sie dort die nachfolgend aufgeführte Vorwahl und Leitungs-ID an, um ihren Anschluss ggfs. ohne Technikerbesuch bereitzustellen [...]" (page on anschlussinfo.de). The router has been power cycled, reset and is running fine.

Can you please suggest what should be my next step? My Deutsch is absolutely bad, so I can speak English only. Should I call the hotline? Can anyone provide me please the Phone number of customer service that speaks English?

Thanks in advance!

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No access to the Internet despite a working router and an activated line

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