Gelöst

No access to the Internet despite a working router and an activated line

vor einem Jahr

Hello everyone,


I got an issue while trying to connect to the wifi after activating my line (DSL router SpeedPort Smart 4 Typ B), it suddenly displayed “please log in” on my smartphone with this message:

"Willkommen! Bitte wenden Sie sich an den Telekommunikationsanbieter Ihrer Wahl. Geben Sie dort die nachfolgend aufgeführte Vorwahl und Leitungs-ID an, um ihren Anschluss ggfs. ohne Technikerbesuch bereitzustellen [...]"  (page on anschlussinfo.de). The router has been power cycled, reset and is running fine.


Can you please suggest what should be my next step? My Deutsch is absolutely bad, so I can speak English only. Should I call the hotline? Can anyone provide me please the Phone number of customer service that speaks English?


Thanks in advance!

181

9

  • vor einem Jahr

    @Oleksii Chuiev First of all, you need to fill out your profile, so that someone from telekomhilft-team is able to contact you. Do not forget to click on Speichern or Submit.

    Only the team is able to see your contact details. You are sure that the line is up and running? Come back here, when you did this and let us know. Thanks. Do you have the day / date, when the line should be up and running?

    Add a timeframe in your profile, within you are reachable.

    0

  • vor einem Jahr

    Hello @KabelDigifreak and thanks for the reply.

    I filled the profile with the needed data (at least with what I was able to fill).

    Line is up and running since 11:00 AM Jan 10 2024 which was confirmed by technicker via phone call.

    My router Speedport Smart 4 Typ B is showing me that everything is ok, connection is gut, all indicators are green.

    If I understood it correctly I have to fill Vorhawl and Leitungs-ID somewhere to "bind" it with my account or router, but don't know where (I might be wrong).

    I'm accessible from 9 AM till 8 PM on work days.

    5

    Antwort

    von

    vor einem Jahr

    Hello @Louisa G., my bad, I didn't give consent for the use of my data, sorry for this.

    I have updated profile, now phone number should be visible for you (I hope so).

     

    Thanks,
    Oleksii

    Antwort

    von

    vor einem Jahr

    Hi @Oleksii Chuiev,

     

    thanks a lot for your time and the pleasant conversation.

    Since there is an issue on the whole cable for your area, your connection is unable to work. 

    I documented everything in the ticket I opened for you.

     

    Please let me know when everything is working again, when an invoice arrives or when you have any further questions.

     

    I'll also take care of the second order and the second router, which are not needed.

    Bild nicht vorhanden

    You'll receive all the information about that via e-mail.

     

    Best regards

    Louisa G.

    Antwort

    von

    vor einem Jahr

    Hey @Oleksii Chuiev,

     

    thanks again for your time and patience.

    I'm glad that everything is finally working. 

     

    Best regards

    Louisa G.

    Uneingeloggter Nutzer

    Antwort

    von

  • Akzeptierte Lösung

    akzeptiert von

    vor einem Jahr

    Hey @Oleksii Chuiev,

     

    thanks again for your time and patience.

    I'm glad that everything is finally working. 

     

    Best regards

    Louisa G.

    0

  • vor einem Jahr

    Thanks @Louisa G. for taking care of this question and getting back to me 🙏

    0

Uneingeloggter Nutzer

Frage

von

Das könnte Ihnen auch weiterhelfen

No access to the Internet despite a functioning router and an activated line

vor einem Jahr

in  

Festnetz & Internet

134

0

3

Gelöst
There is no internet access - new contract

vor 3 Jahren

in  

Festnetz & Internet

1588

0

4

No internet connection despite everything working well

vor 2 Jahren

in  

Festnetz & Internet

173

0

2

Fiber optic line not activated

vor 4 Jahren

in  

Festnetz & Internet

1329

0

7

Gelöst
No internet despite 35 eur balance

vor einem Jahr

in  

Mobilfunk

469

0

3

Beliebte Tags letzte 7 Tage

Das könnte Sie auch interessieren

 

Social Media

Telekom FacebookTelekom InstagramTelekom X

Cookies and similar technologies

We use cookies and similar technologies (including ) on our website to save, read out and process information on your device. In doing so, we enhance your experience, analyze site traffic, and show you content and ads that interest you. User profiles are created across websites and devices for this purpose. Our partners use these technologies as well.


By selecting “Only Required”, you only accept cookies that make our website function properly. “Accept All” means that you allow access to information on your device and the use of all cookies for analytics and marketing purposes by Telekom Deutschland GmbH and our partners. Your data might then be transferred to countries outside the European Union where we cannot ensure the same level of data protection as in the EU (see Art. 49 (1) a GDPR). Under “Settings”, you can specify everything in detail and change your consent at any time.


Find more information in the Privacy Policy and Partner List.

Use of Utiq technology powered by your telecom operator


We, Telekom Deutschland GmbH, use the Utiq technology for digital marketing or analytics (as described on this consent notice) based on your browsing activity across our websites, listed here (only if you are using a supported internet connection provided by a participating telecom operator and consent on each website).

The Utiq technology is privacy centric to give you choice and control.

It uses an identifier created by your telecom operator based on your IP address and a telecom reference such as your telecom account (e.g., mobile number).

The identifier is assigned to the internet connection, so anyone connecting their device and consenting to the Utiq technology will receive the same identifier. Typically:

  • on a broadband connection (e.g., Wi-Fi), the marketing or analytics will be performed based on the browsing activities of consenting household members’.
  • on mobile data, the marketing will be more personalised, as it will be based on the browsing of the individual mobile user only.

By consenting, you confirm that you have permission from the telecom account holder to enable the Utiq technology on this internet connection.

You can withdraw this consent anytime via "Manage Utiq" at the bottom of this site or in Utiq’s privacy portal (“consenthub”). For more, see Utiq's privacy statement.