New Internet setup and Download rate.
17 days ago
Hello Telekom team,
I have recently ordered a Internet-Zugang VDSL 100 contract. The appointment with the technician is on 07.05.2025. Today, 23.04.2025, I received my Speedport S3 and connect it to the DSL port. I got internet connection immediately after about 30 min of waiting for the device to configure itself.
I don't know whether I would still need a visit from the technician on the 7th anymore since my internet is up and running now. My previous landlord is also a Telekom customer and use the exact same router, he just recently move out maybe that's why I got internet instantly.
Due to my circumstances, I would like to ask some questions.
Do I still need a visit from the technician? Will there be any inconvenience (disconnect) during this time until the appointment or am I set.?
The download rate I have right now is around 58mbps with 21mbps in upload. This is barely the minimum of the MagentaZuhause L that I got. Is this due to the configure from my previous landlord or is it a router/telekom issue?
Best regards
Anh Le
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17 days ago
Hi @user_ac9fc4,
I am almost certain that you are currently online via the DSL contract from the former tenant. They seem to have forgone password protection for their internet access.
I would assume that their contract ends between today and your start date, May 7th.
That you are currently online won't change the technician appointment.
Sören
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17 days ago
Hi Soren
Thank you for your insight. If my previous landlord contract ends, would there anything for me to do if there is still internet or no connection?
Thanks again
Anh Le
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17 days ago
@user_ac9fc4 if/when the contract ends the connection ends with it.
Sören
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