New Internet Service

4 years ago

I need help with my new order for service.  I need an English speaking number to call. I placed an online order for service in July with glassfiber options as the only selection, but I did not realize that glassfiber is not available yet and that I wouldn't be given ANY internet while I wait. I need to get internet as soon as possible even if that means no glass fiber. I went to the Breuningerland location and the representative told me I was locked into the order and could not modify it or order another internet service and had to wait until I was provided glassfiber service. The original timeframe was December 2021, and now the construction phase says Jan-Dec 2022. Am I really expected to wait to have any internet service for another year?

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  • 4 years ago

    The best way to get to an English speaking representative is probably via this community.

     

    Please enter a phone number you can be reached at into your profile (put it into the "Handynummer" field) and confirm here once you have done that. Data in the profile can only be viewed by DT staff, not by regular members of the community like myself.

     

    I'll then highlight this thread to the support team who should get back to you soon.

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    4 years ago

    I have provided my number.

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    4 years ago

     I have notified the support team. Please have a little paticence, the staff there is quite busy with tasks...

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  • 4 years ago

    Hello @Wizace and welcome to the Community.

     

    I'm sorry to read that you've got difficulties regarding your landline order.

    Please fill out your profile so I can take a closer look at the current status of your order and explain the possibilities to you. You can use the link in my signature to get directly to your profile. 
    Please keep me informed, when your profile is complete. You'll get contacted after that shorly.

     

    Kind regards

    Malte M.

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    4 years ago

    I have added my information to my profile. I only have an order number as the order has not yet been fulfilled. Thank you!

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    4 years ago

    Profile updated.

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    4 years ago

    @Malte M. ping...

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  • 4 years ago

    Hello @Wizace,

     

    thank you for updating your profile.

    On which time are you available for a call?

     

    Kind regards

    Malte M.

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    4 years ago

    I can be available any time between 0830-2130.

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  • 4 years ago

    @Wizace,

     

    unfortunately I didn't reach you via phone yet. 

    We are going to try again tommorow at 8:30AM.

     

    Kind regards

    Malte M.

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    4 years ago

    Wizace

    Is there a number where I can reach you just in case?

    Is there a number where I can reach you just in case?

    Wizace

    Is there a number where I can reach you just in case?


    No, the team has to call you.
    You can notify the team using the @ sign in your answers, like @Malte M.

     

    Answer

    from

    4 years ago

    @Malte M. Hello, I have missed your call twice but there seems to be an issue - I have attempted to answer both times but the call just drops. Is there a place I can go to speak to someone in person? I am just trying to get internet service without having to wait months for the glasfaser to be installed. Originally, it was to be installed no later than December 2021, which was already 6 months from when I placed an order to have internet service. 

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    4 years ago

    @Wizace,

     

    unfortunately a second call wasn't successfull either. 

    You can fill out our contact form for an alternative way to a call or visit a Telekom shop in your region, if you want to speak directly to a colleague of mine.

     

    Kind regards

    Malte M.

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