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Neuer Anschluss und Verbindung, kein Internet
vor 8 Monaten
Hi, sorry for writing in english as my German is very poor
I recently got to a new apartment and took DSL connection from Telekom via check24. And I received the Auftragbestätigung from Telekom. I had bought the Fritzbox 7590 ax and tried the steps to set it up with Easy setup from Frtizbox. I get the following error.
"Internetzugang über DSL, Anbieter Telekom, Kapselung PPPoE, Tarifmodell: Flatrate oder Volumentarif: die Fritzbox ist immer mit dem Internet verbunden. Diese Einstellung ist nicht für Zeittarife geeignet."
And the DSL status shows unterbrochen. Should I have to wait for the Technician visit to get my internet running. Or there is something else I can fix myself.
Dankeschöne!
577
15
vor 8 Monaten
@dhruva08 In der Auftragsbestätigung steht die Bereitstellung. Zu wann
Die muss abgewartet werden
0
vor 8 Monaten
Hi @PellySunny37 , thanks for answering. Yes but in the email they also mention that I can try to set it up myself. And If I get Leitungs-ID then the Technician visit will not be necessary. I am not sure if it take bit time for Telekom to enable something as I ordered on 19th September only and was trying to set it up yesterday. Technician visit is planned for 7th October and I planned to move on 1st October.
Maybe have to live without internet for a week
Thanks
1
Antwort
von
vor 8 Monaten
I am not sure if it take bit time for Telekom to enable something as I ordered on 19th September only and was trying to set it up yesterday.
September 19th?
This takes about 2-3 weeks, then you don't have an official order confirmation yet.
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von
vor 8 Monaten
Hello @dhruva08 ,
Welcome to the community.
You write that you received an order confirmation? Or is it just a confirmation of receipt from Telekom? If it is an order confirmation, what delivery date is there? And it should also say that maybe a technician is coming?
The sentence begins with:
"The technician is coming to you..."
The Fritzbox can only be set up from the date of provision with the official order confirmation. Not with a confirmation of receipt
Fritzbox:
https://avm.de/service/wissensdatenbank/dok/FRITZ-Box-7590-AX/1339_FRITZ-Box-am-Telekom-DSL-Anschluss-einrichten/
Marcel
0
vor 8 Monaten
Hi @Marcel2605 , I received an email with subject Bestätigung zu Ihrem Festnetz-Auftrag vom 19.09.2024 that has a document (auftragsbestätigung.pdf).
It does not mention any delivery date only the appointment with the Technician for 7th October.
Thanks
2
Antwort
von
vor 8 Monaten
It does not mention any delivery date only the appointment with the Technician for 7th October.
@dhruva08
Then October 7th is the official date. It doesn't work before that.
The appointment cannot be brought forward. Let the technician come. There is a period of time there
Antwort
von
vor 8 Monaten
only the appointment with the Technician for 7th October.
Which means that your service starts Oct 7.
Best wishes,
Thomas
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von
vor 8 Monaten
@dhruva08
Line ID only works if the line is known to Telekom. The provision is on 9.10 according to your order confirmation with the technician. It always takes 2 to 3 weeks from the order. Order today, Internet tomorrow No, it doesn't work with any provider
4
Antwort
von
vor 8 Monaten
oh okay! Then I have to wait. I thought DSL connection will already be there and it can be used with order. Thanks
oh okay! Then I have to wait. I thought DSL connection will already be there and it can be used with order. Thanks
What would be the value-add of a technician visit in October if eben before everything is up and running.
It is clear that you are not happy waiting until the technician visit - hopefully you will be able to bridge the time via mobile internet
Antwort
von
vor 8 Monaten
Yes, I understand but in the email they also mentioned that I should try to check if it works then there will be no need to Technician to visit.
I will try as I work from home so with mobile internet it will become difficult sometimes
Antwort
von
vor 8 Monaten
Hello @dhruva08,
I see you've already received good answers from @Marcel2605.
If you like, I can take a closer look at your landline. If so, would you like a phone call today?
Kind regards
Malte
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vor 8 Monaten
It does not mention any delivery date only the appointment with the Technician for 7th October.
@dhruva08
Then October 7th is the official date. It doesn't work before that.
The appointment cannot be brought forward. Let the technician come. There is a period of time there
0
vor 8 Monaten
Hi @Malte M. , yes sure you can check and call. Thanks
1
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von
vor 8 Monaten
@dhruva08 thank you for the pleasant call. Unfortunately we can't move the starting day forward.
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