Dear,

I have Telekom MagentaZuhause L since 2023.

Setup: Glasfaser Modem 2 with TP-Link AX55 (since first day).

I never had problems, until last Monday, October 20th. On this day the disconnections started, they happen multiple times a day in different times.

What I have tried already, or additional information I can share:

• reseting my Router
• re-configuring my Router
• buying a new Router (after recommendation of the telephone support)
• changing all cables (fiber and WAN)
• no new devices were connected to the network, there's no pattern of turning on other devices linked to the disconnection times
• checked my Router Logs and found PADI/PADT errors at the time of the disconnections

I believe it is out of reach for me to solve the problem myself, so I write here an ask for support.

In contact with the telephone support, all recommendations I received were to buy a new router and suggestion to get a higher speed contract. But those clearly can't help me.

I write in English as my German skills are not yet good enough to help me discussing matters like this. I appreciate your support and understanding.

Thank you.

Filipe