Solved
Merge Accounts
2 years ago
Hi,
I'm trying to merge my account from https://breitband.telekom-dienste.de to https://account.idm.telekom.com/account-manager/contracts but has been proving a nightmare, neither of my account information is recognized by the system, such Benutzer or Festnetz.
As a beginner in German, I don't find any hotline in English to try to fix it.
How can I proceed in this case?
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2 years ago
Greetings @bbertolani
Please fill out your profile via this link: https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile
Then the @Telekom-hilft-Team can help you.
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Accepted Solution
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2 years ago
Hi @bbertolani.
Unfortunately this is not possible.
You can not manage your "MagentaZuhause Regio" landline connection via the Telekom Customer Center alone.
For this reason, you have received a separate access to https://breitband.telekom-dienste.de
Kind regards,
Martin Bo.
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2 years ago
There is any number I can call with English Support ?
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2 years ago
Hello @bbertolani.
Unfortunately, we don't have a hotline where we provide support in English exclusively.
Many of our customer advisors can speak English on the regular hotline, though.
If you need help, it is also possible that I call you and assist you in your request.
I wish you a great start into the week.
Kind regards,
Martin Bo.
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