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vor einem Tag
@Anirban
Wich router? And test the speed with a LAN-connection, not with WLAN.
0
vor einem Tag
Hi @Anirban,
thanks for reaching out, I'm very sorry to hear that! Do you know if the low speed occurs only on Wi-Fi or also via LAN cable? Is the speed consistently this low or do you sometimes reach the expected speed?
We probably need to take a look at this in the system, so please provide me with a time window in which I can reach you by phone.
I look forward to your reply.
Best regards
Jonas
4
von
vor 17 Stunden
Thank you! I have not checked with LAN wire but Wi-Fi speed is extremely low consistently. I get the desired speed after repairing with Magenta Mobile and restarting router. But only for few mins. The speed then immediately goes down. I have now Speedport 7 with a mobile fault booster. The besser LAN model.
I will be available tomorrow anytime after 11 AM to talk. 11 AM will be the best time or after 2:00 PM to talk.
Many thanks
@Jonas W.
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von
vor 12 Stunden
@Anirban I just tried to reach you, but the line was busy. When can I try again?
Kind Regards Wiebke
von
vor 10 Stunden
I am back now and available. Otherwise please call me anytime after 2:00 PM tomorrow
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vor 17 Stunden
Please run a test on this page: https://www.breitbandmessung.de/test Use a wired LAN connection to your PC or laptop. Please post the results of the LAN test. Anything we see is a Wi-Fi test, which is meaningless. Thank you!
5
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vor 9 Stunden
I did a LAN test and speed is very good. I have attached the result. Wi-Fi speed also good. But in the morning it was 9 Mbps.
Okay, as suspected. The problem lies with your home network. A technician coming to fix it will be chargeable. Wi-Fi measurements have different characteristics. They take into account the materials of the walls, underfloor heating, plants, and aquariumsvon
vor 5 Stunden
Thanks! I do not mind paying but I have limitations in terms of where I can place the router. Do you think buying a booster will help? For example this one https://www.telekom.de/shop/wlan-und-router/telekom/hashtag-noch-mehr-wlan/speedport?tariffId=-1&hardwareOnlySale=true
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vor 5 Stunden
@Anirban That should work, yes.
Kind Regards Wiebke
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