Internet installation Date
vor 2 Jahren
Hello,
I just got a new contract with Telekom for internet (09/04/2023) i received an email for the contract confirmation but the pdf stated that the date of the installation that i chose is not confirmed and that i will receive a confirmation separately.
I never received this confirmation and the date of installation is 22.04.2023, how can i confirm if the date i selected was accepted.
Thank you in advance
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vor 2 Jahren
Hi, did you get any document that says "Auftragsbestätigung" (order confirmation)? That document should have the confirmed installation date.
If you don't have the order confirmation, please give a time window during which support can call you (either in a response here or in your profile), I will then highlight this thread to support as I'm only a customer myself.
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Antwort
von
vor 2 Jahren
Hi @omar boudfoust,
as @lejupp already said: Please give a timeframe in which you are available for a call, and we will call as soon as we can. 🙂
Sincerely,
Johannes P.
Antwort
von
vor 2 Jahren
Hello, im available any day from 11am onward, please feel free to contact me, thank you.
Antwort
von
vor 2 Jahren
Hey @omar boudfoust welcome to our Telekom hilft Community and thank you for the quick, but nice call.
I'm glad that you have a new appointment on the next wednesday and if you need any further support, just let me know.
Kind regards Sven Ö.
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