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Internet falls repeatedly since five days
3 years ago
Our internet connection(Magenta M) drops repeatedly. It has been five days. I checked the router and follow the procedure fritzbox suggested. However, it didn't help. There seems to be no problem with the router. Chat bot in telekom restarted connection line several times and it works for few minutes. Later, it just drops sporadically.
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3 years ago
@Dhaval Have a ticket opened under 0800 330 1000
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3 years ago
@Dhaval
Do you use PowerLAN ? Has the line been checked?Hier Kannst Deine Leitung mal VorprĂĽfen und auch eine Meldung absetzen
https://www.telekom.de/hilfe/hilfe-bei-stoerungen
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3 years ago
Many thanks for the quick support.
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3 years ago
Update: @Chill erst mal , @Johannes P. It was indeed a bad contact point at the connection line in our keller. Someone recently connected a short wire to the line by twisting together and later connected to the main line in our house. Someone must have changed the connection and problem appears. Now, it's all fixed and internet has been working good as it had been since a year.
Many thanks to all for helping me.
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3 years ago
@Dhaval
schön das es jetzt funktioniert, da bin ich bei der Messung richtig gelegen
und danke fĂĽr die RĂĽckmeldung.
VG Andi
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3 years ago
Hi @Dhaval,
like just stated, a technician will come Monday the 9th May between 8 and 12 o clock. 🙂
Sincerely,
Johannes P.
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accepted by
3 years ago
Update: @Chill erst mal , @Johannes P. It was indeed a bad contact point at the connection line in our keller. Someone recently connected a short wire to the line by twisting together and later connected to the main line in our house. Someone must have changed the connection and problem appears. Now, it's all fixed and internet has been working good as it had been since a year.
Many thanks to all for helping me.
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