Hello,

I am moving to a new flat on 1st Nov. 2020. I planned in advance to get the Telekom internet contract. I went to the Telekom partner shop in Chemnitz (I visited the Telekom partner shop because of the logo, after signing the contract, I realized that it is a partner shop of Telekom ). I signed the contract on 14th October 2020. The Telekom worker promised to me an Internet connection on 21st October 2020. When I enquired about the internet connection after a week, the Telekom worker says that the connection is not possible for your home, as they cannot find the port on their website and the port is used by others.    

On the same day, I went directly to the Telekom shop and explained the problem. The Telekom person told the same that, the port is used by others. I am waiting for the last four days for their reply.

Here, I have a question If the old house renters have taken the Telekom contract to their new home. Is this the problem that we are not getting an internet connection?

What might be other reasons for not getting the internet connection? Could you kindly answer me!

Best Regards,

Madhu