Which contract do you have, which router and other networking devices do you use? Is your PC connecting via Wi-Fi or LAN? Does your router lose the DSL sync when this happens (check the system log? If this happens only in the evening, the culprit might be a device causing electrical interference. A defective power adapter or even a low quality LED bulb (im your flat or in the neighbourhood) can cause this if you have a SVDSL (MagentaZuhause XL) connection.

You should first inititiate a line check via the Kundencenter website and report an incident if necessary.

Best wishes,
Thomas

Hi @user_gzgy2h, @teezeh mentioned the most likely scenarios.

 

But I will gladly check your connection on our end. When would be a good time for quick call?

 

During the call I will ask for the customer number Kundennummer and the last six digits of you IBAN.

 

Sören