I tried to contact Telekom customer service through it's hotline number. Since, I don't speak German, and they are asking for few numbers which I am not understanding, I had to hung up. When I asked about this to a Telekom service station nearby, they said, since, I haven't taken the contract from them, they can't help me with anything. I don't know what to do. The person who helped me to get Telekom connection is not working for Telekom anymore.

I am moving to a new apartment next week. Due to all the reasons above, I am writing this message right now. I want my Telekom service also to be transferred to my new address. What should I do? Whom should I contact? Please help