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22 hours ago
Hey @Ajaynvs,
thank you for the very nice call.
I'll look for a solution for you. Since there seems to be no fiber socket installed inside your flat, we have to take care of that. Especially because my system thinks there actually is a socket installed. 😅
You mentioned there were boxes outside the flat? In the staircase or where exactly? If you could provide a photo of what is existing, that would be great. 🙂
I'll call you back as soon as I have a solution for your situation.
Kind regards
Louisa
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21 hours ago
Hi @Ajaynvs,
is that a picture from your apartment or from the hallway? I will forward the whole thing to our specialist department for review.
We have requested continued service from your current provider.
Best regards
Jenny
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21 hours ago
@Louisa G. @Jenny W.
Das ist ein Etagenverteiler. Aber da dort weder eine Wohnungsleitung noch eine Steigleitung hineinführt, würde ich sagen, dass die Gewerksvorbereitung noch gar nicht abgeschlossen ist.
from
34 minutes ago
Hey there @Ajaynvs,
good news for you. 😁
As already mentioned you will keep the connection with your former provider until the new connection with us is activated and usable.
Concerning the connection with us, there's still need for a fiber socket to be installed in your apartment. For that an appointment is needed and can be chosen by you. For that you'll receive an e-mail with appointment options. After that is done, everything should work. 🙂
If you have further questions in the meantime, just let us know.
Kind regards
Louisa
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