Guten Tag,Ich habe ein Speedport Hybrid mit Außenantenne. LTE ist in Ordnung aber das DSL macht seit ca einer Woche Probleme.DSL nicht synchron.Diese kommt nun immer öfter vor. Im Chat wird immer die Fehlersuche mit 'Leitung neu starten' durchgeführt. Dann gehts immer für einige Zeit.Da es in den letzten Tagen das gleiche Problem immer wie vorkommt, muss mal die Ursache festgestellt werden. Immer nur die Leitung neu zu starten hilft da nicht auf Dauer.Was habe ich noch für Möglichkeiten? Grüße

Hi, Am besten selbst die Leitung Online durchprüfen lassen und im Anschluss eine Störungsmeldung absetzen https://www.telekom.de/hilfe/hilfe-bei-stoerungen/leitungspruefung

Guten Abend @torti01,vielen Dank für die Nachricht auf unserer Community. Ich bedauere sehr die vorliegenden Probleme. Gerne möchte ich mir den Anschluss näher anschauen und Ihnen weiterhelfen. Aus Datenschutzgründen ist ein Telefonat notwendig. Wann dürfen wir Sie zu diesem Zweck telefonisch kontaktieren? Ich freue mich über eine kurze Rückmeldung. Viele Grüße,Damra S.

‎Help with home internet | Telekom hilft Community

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Help with home internet

4 years ago

Hello,

so i have problem with home internet. I dont speak german very good so calling kundenservice is not help for me and i can’t reach to nobody who speaks english.
my home internet is not working from december 2020 and i really need help about that situation.
another problem is that i need New sim Card for a mobile number. Please,help me or let someone contact me who speaks english.

1093

4 years ago
Welcome @samantazadravec69
this is a costumer to costumer forum.
Which is supported by the Telekom.

All informations are public and searchable by google.
So be aware to provide private data.

So far my default message.

Please try the App MeinMagenta App (IOS, Android)
https://www.telekom.de/hilfe/meinmagenta-app

Open the App.
Register your contract.
in the right corner below, click
Mehr > Hilfe bei Störungen > Hilfe bei bestehender Störung
> Internet
> Telefonie
> TV
> Dienste
> Totalausfall
> Weiter (this mean Next)
It's start a diagnose.
In the end you can leave a ticket.

The app needs internet access, so maybe you have to turn on the on your phone, also.

0
4 years ago
Hello @samantazadravec69

I'm sorry for the late reply. Could you solve it with the advice from @WerWeißWas or do you still need our help?

Regards
Karsten L.
1
Answer
from
4 years ago
Hello,

i still need help. 😊
Unlogged in user
Answer
from
4 years ago
Alright. I had a look at your line, and it looks like there is something wrong with the whole line. I'll send a technician that will check the line tomorrow. In this case the technician doesn't need to visit your flat. If he needs to he'll give you a quick call.

Can you also add the number where you need a new Sim-Card to your profile? So I can send you a new one.

Regards
Karsten L.
1
Answer
from
4 years ago
Omg,thank you very much. I add number for a New sim Card. Thank you again for your help.
Unlogged in user
Answer
from
4 years ago
Perfect, I just sent out the new SIM-Card (inactive) As soon as the SIM-Card arrives at your place you can activate the new one.

Regards
Karsten L.
0
4 years ago
Hello @samantazadravec69

I could see that the technician tried to call you twice yesterday. Is your connection working now?

Regards
Karsten L.
2
Answer
from
4 years ago
Hello,
my connection is not working. 😔
Answer
from
4 years ago
Hi @samantatadravec69,

currently, the technicians' order is worked on by a subcontractor of ours.

These colleagues will try and contact you again within 3 days from the first appointment on, which would have been on wednesday.
I'm sorry the solution still delays

Please get back to us if you shouldn't receive their call / info before monday. If you, we'll need to call them up ourselves to find out about it.

Kind regards,
Anna J.
Unlogged in user
Answer
from
4 years ago
Hello @samantazadravec69

Did the subcontractor already get in touch with you? Did you speak to them already? Please keep me up to date.

Regards
Karsten L.
0
4 years ago
Hello @samantazadravec69

I tried to call you but couldn't reach you. Any updates? Like @Anna J. said if they didn't get in touch with you, we'll need to contact them.

Regards
Karsten L.
0
4 years ago
Good Morning @samantazadravec69

Today I tried again to reach you on both phone numbers, but you didn't answer the call again.
Please give us a short message as soon you are able to answer a call. - Because we really need a quick call to make a new appointment.

Regards
Karsten L.
0