I recently made a move from Vodafone Cable 100 Mbps to Telekom GlassFiber (150 Mbps) + SpeedPort 7 router. I am a software engineer working mostly from home and need to have stable internet for work and for gaming. My Vodafone Cable was very stable and good but because GlassFiber was available at my location so I made the switch thinking it would be better for my work and gaming. But ever since I moved to GlassFiber, I am facing issues. My ping is unstable and my internet is pathetic. I raised the concerns about this but I am getting no resolutions so far.
I might lose my job if this continues. I am feeling so bad because of this internet. And I regret moving to Telekom from Vodafone. Here are some screenshots of the misery I face on daily basis. Please note the jitter and ping spikes.
vor 3 Tagen
How did you measure the ping?
It seems like Wifi ?
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vor 3 Tagen
There are multiple ways to check that. You can try doing a ping test on any chosen server on this website.
https://www.meter.net/ping-test/
Or you can also check it via any wifi analyzer apps on your device.
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vor 3 Tagen
Hello @shivam and welcome to our Telekom hilft Community.
Is @Marius AD right, that the check was done via Wi-Fi? Can you deposit a callbacknumber in your profile and name a timeframe, when you are available for a call, so we can have a closer look at the connection?
Kind regards Sven
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vor 3 Tagen
Yes. I use a Macbook for my work. I did the test on wifi. I am assuming that the band was 5Ghz. One of the biggest drawbacks of Speedport 7 routers is that they don't give user any option to change settings in the router like Band Steering, Channel Updation, etc.
@Sven Ö. Done. Thank you for your reply. You could reach out to me tomorrow between 09:00 am to 10:00 am.
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vor 3 Tagen
@shivam I notw down the timeframe for 😊the call tomorrow.
Kind regards Sven
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vor 3 Tagen
Surprisingly there seems to be a pattern that every 7th ping spikes. Any idea why this is happening? Is it the same pattern if you connect via LAN?
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vor 2 Tagen
Yes. That is the wifi. The new Speedport 7 router. These stats are on wifi.
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vor 2 Tagen
An MTR via LAN would also show the home network as the source of issues?
Otherwise, I don't think I can help much further here. If the Speedport is rented, try to get it exchanged by Telekom. Maybe try to get a Speedport Smart 4 (with fiber) instead. This forum often regards the Speedport 7 as some sort of beta.
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vor 2 Tagen
@shivam thank you for the pleasant call. As discussed I'll come back to you on friday.
Kind regards Sven
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