Hello! I need support in Englisch.
I'm planning to move to the new apartment in one month. I already created a moving order with basic options (no technician etc.), but I unfortunately learned that no fiber connection installed-ready in the new apartment yet. (Building address shows fiber is supported)
So, should/can I cancel that order ? Can we update the order to add technician support with socket etc. required installations?
Could some support-line staff here who can speak English call me if it is possible? (I also have additional questions about the contract and modem update with the newer models)
Thanks!
vor 2 Monaten
Hallo @cunal
If you haven’t already done so, please also note in your profile when and how you can best be contacted.
I’ll pass your question on to the team – please bear with us.
Best regards, -LERNI-
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vor 2 Monaten
Thanks for the quick answer! I've updated the details in my profile.
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von
vor 2 Monaten
Hello @cunal,
welcome to our community, and thank you very much for the pleasant call.
As discussed, you will soon be able to select the actual appointment for the installation of the fibre-outlet in your new flat.
Once you are done moving and the new connection is working as well, you can create a return form for your current router via our return-portal.
Let me know in case any further questions arise.
Kind regards
Jonas
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vor 21 Stunden
Hi @cunal
We cannot see why they tried to reach your landlord. Maybe there were further questions open.
It would be good if you could contact your landlord and ask him to call the colleagues again. In this actual status I guess nothing will happen until your landlord has been talked to.
Kind regards Inga Kristina
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vor 4 Stunden
It seems the landlord had a chance to talk with both Telekom and the local partner today.
The local partner side mentioned that they need to order a machine to blow the cable through, which does not make sense, this must not be the first time doing this in this city:)
Also the landlord mentioned something like this:
"it seems they do not trust the technician so they will send some manager or someone to check again on Saturday 08:00-12:00."
So, not sure what that means or what exactly gonna happen on Saturday but let's see..
And currently a more important part for us:
The landlord also talked and had an agreement about activating unlimited data volume for our temporary LTE sim router. Which could be really good since we currently keep switching to using our Telekom mobile hotspots on and off, since LTE data volume is just 60GB.
But I still see it as limited data on mobile app, could you maybe check that?
Fyi, thanks.
Best regards.
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vor 2 Stunden
Hello @cunal,
thank you for the update. I have just sent you another voucher for additional volume on the Schnellstart.
For now, we will sadly have to wait out the appointment on Saturday. I will be working on Saturday, so I will have an eye on it.
Kind regards
Jonas
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