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Glasfaser Aktivierungslink fehlt

2 years ago

Hallo zusammen,

 

am 31.03.2023 wurde die Anschlussdosen (eine im Keller und dann verbunden mit einer weitere im Wohnzimmer) installiert.

Einen Aktivierungslink haben wir bisher nicht bekommen.

Im Auftragsstatus steht nach wie vor:

 

Gebäude angeschlossen
Die Glasfaser-Einführung ins Haus ist erfolgt.
 
Bei einer Nachbarin ging das innerhalb weniger Minuten.  Nachdem die Glasfaser-Anschlussdose bereitgestellt worden ist, hatte sie schon den Aktivierungslink. Gleiche Firma, gleiche Mitarbeiter.
 
Daher die Frage, wann bekommen wir den Aktivierungslink?
 
Wir sind Bestandskunden und werden einen Fiber Fritzbox benutzten.
 
Vielen Dank!
 
Gruß
neax😉
 
 
 

3406

57

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