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Get a service from check24 - no credential - Get an English support

vor 3 Jahren

Hi there,
So I get the service from Check24 and the order has been passed I get multiple emails from dutche telekom but none of them had my credentials to log in to the panel. anyway, I registered again and couldn't find an appropriate option to add my contract since I only ordered internet and there was no option specified for that. Also tried the hotline but as soon as I spoke in English the operator hung up
It would be nice if there was a place where I could contact English support (tried all other numbered that provided here with no luck)
Anyway, I want to activate my internet connection sooner than what I selected before and also have a couple of questions about how and when would you guys send the router since I couldn't find this info on the emails.

470

7

    • vor 3 Jahren

      Unfortunately it is true, getting support in English is a bit of a gamble with DT.

       

      I'll highlight this thread to the support team within this community, they usually have members available who can support  in English. Please allow some time, the team is usually quite busy...

      5

      Antwort

      von

      vor 2 Jahren

      Hi @Yosri,

       

      I will gladly help you. Please tell us a time frame in which you are available for a quick call.

       

      Kind regards

      Sören G.

      Antwort

      von

      vor 2 Jahren

      Already fix it, thank you so much 😄

      Antwort

      von

      vor 2 Jahren

      Hi @Yosri,

       

      glad to hear it.

       

      Shoot us a message if you need further assistance.

       

      Sören G.

      Uneingeloggter Nutzer

      Antwort

      von

    • Akzeptierte Lösung

      akzeptiert von

      vor 3 Jahren

      Hello @Alireza2,

       

      I am sorry that you had those difficulties getting in contact with us. We will gladly assist you with those issues. First, we need to verify you as the contract owner/signer. That happens via a phone call. When would be a convenient time for a call?

       

      Kind regards

      Sören G.

      0

      Uneingeloggter Nutzer

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