Hi, team!
Got a new modem to set up fiberglass internet in the new apartment. When entering modem Id and glassfiber id - setup offers to test the connection. Connection test fails.
I tried to talk through fiber optic hotline number, they checked the setup and got failure too. So then they booked the technical service for March 27th which was then postponed by service team to April 3rd. The technician came to my place and told me he doesn't know how to handle fiber optic (only DSL). Unfortunately my German is not sufficient for the phone conversation to get the technician who knows to solve my fiber optic setup issue
No idea what is the problem and when it will be fixed.
It's been 3 months since I ordered the connection
What else can I do?
Thanks in advance
vor 2 Jahren
Hi @Inga Kristina J. ,
At what time can I expect the call today 😀? Just so that I will be at home during that time.
Regards
Austin
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vor 2 Jahren
Hello @AustinVas,
thank you for the call.
I will call you again in about 45 minutes.
Kind regards
Belana M.
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vor 2 Jahren
Hi @Belana M. ,
Sorry for the inconvenience and thanks for your understanding. I am back home, feel free to call me back anytime today.
Regards,
Austin
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vor 2 Jahren
Hello @AustinVas,
I have not forgotten about you. I'm still figuring out the next steps.
I will let you know asap when I Have a solution. 😊
Kind regards
Belana M.
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vor 2 Jahren
Hello @Belana M. ,
Thanks for calling me back. I wanted to ask if you found any fault that could be solved :)?
Regards,
Austin
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vor 2 Jahren
Hello @AustinVas,
thank you again for the nice call, and thank you for your patience while I figured out what was going on. 😊
Like we discussed, we will call the other department about your appointment with a technician.
After that, we will call you and discuss the next steps on Monday.
Have a nice weekend.
Kind regards
Belana M.
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vor 2 Jahren
Hi @Belana M. ,
I wanted to ask about the next steps as I have not received the call yesterday. Also, I have received a mail with invoice for the router use in the month of March and April even though I cannot use the internet (For which I had raised complaint soon after receiving the router ). Could you please help me?
Regards,
Austin
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vor 2 Jahren
Hello @AustinVas,
can you send me some picture of your setup at home? How your router and modem are set up via private message.
Kind regards
Belana M.
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vor 2 Jahren
Hello @AustinVas,
were you able to send a private message?
Kind regards
Belana M.
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vor 2 Jahren
Hi @Belana M. ,
I think so. I have sent a message to "telekom hilft team" and tagged you in the message. Did you receive it? or should I send it here?
Regards,
Austin
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vor 2 Jahren
Hi @Belana M. ,
Sure, Is your private chat Username "Belana M."? Because it's not visible in "Senden an" or if you don't mind could you write me a private message and then as a follow up I can attach the screenshots.
Regards,
Austin
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vor 2 Jahren
Because it's not visible in "Senden an"
Yes, you can only choose "Senden ans Team", there are no "private" addresses.
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vor 2 Jahren
Hi @Belana M. ,
I wanted to ask if you have received my private message with screenshots or should I send again?
Regards,
Austin
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vor 2 Jahren
Good evening @AustinVas , we received your PN with the pictures. We will have a look and write you there.
Kind regards Sven Ö.
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