Solved

Erstattung Guthaben

4 years ago

Hallo liebes Telekom-Team,

 

mein Festnetzvertrag ist zum 25.08.21 gekündigt - soweit ist auch alles gut. 

 

Nach Rücksendung der gemieteten Hardware habe ich von Euch eine anteilige Gutschrift für den Monat 09/2021 bekommen. Soweit ist auch alles gut und korrekt.

 

Allerdings ist dieser Guthabenbetrag bislang nicht an mich ausgezahlt worden. Daher wäre jetzt die Frage, wann ich mit einer Erstattung rechnen kann bzw. was ich ggf. noch für eine Erstattung tun muss.

 

Beste Grüße

schnuffi2401

 

ich habe bei Euch noch ein Guthaben stehen. Dieses Guthaben resultiert aus einer Gutschrift für die Router-Miete

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  • Accepted Solution

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    4 years ago

    Hallo @schnuffi2401,

    danke für das nette Gespräch

    Bild nicht vorhanden

    .

    Wie besprochen habe ich die Auszahlung manuell beauftragt und dein Guthaben wird in den kommenden Tagen auf dein Bankkonto überwiesen.

    Wenn noch irgendwelche Fragen aufkommen sollten, kannst du dich gerne melden

    Bild nicht vorhanden

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    Liebe Grüße Batu K.

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