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[English] No DSL tunnel

3 years ago

I ordered internet about 2 weeks ago and have been using it since 17/11/2021.
Since yesterday I have a problem with the DSL connection.
At night it was a problem that resolved itself after 15 minutes.
This morning it was the same problem that I tried to solve for about 4 hours.

Information from: http://speedport.ip/
Internet:
No DSL tunnel
LTE tunnel ok
Hybrid bonding ok

For a short while everything worked fine [a few minutes], and now there is the same problem again.

I did a reboot to factory settings.
I unplugged the router for a few minutes, checked the cables and tried various options I found on the internet.
Router: Speedport pro plus

Tariff: MagentaZuhause XL with Hybrid LTE

Logs when the problem occurred and after reboot.

Anhang wegen persönlicher Daten entfernt durch Waage1969

Attachment removed due to personal data by Waage1969

531

3 years ago
@AdrianImp check the Line

Hier Kannst Deine Leitung mal Vorprüfen und auch eine Meldung absetzen
https://www.telekom.de/hilfe/hilfe-bei-stoerungen
2
Answer
from
3 years ago
Hallo @AdrianImp

damit Dir das @Telekom hilft Team zielgerichtet helfen könnte hier bitte die Kundendaten geschützt im Profil hinterlegen => Profildaten (unter weitere Informationen kannst Du auch Zusatzinfos wie Erreichbarkeit, alternative Rückrufnummer, Zusatzinfos, neue Adresse für die Fragestellung, betroffene SIM Kartennummer, etc. hinterlegen).
Diese Daten sind nur für das Telekom hilft Team ersichtlich und nicht öffentlich. Speichern nicht vergessen, danach kurz schreiben wenn erfolgreich erledigt - Danke !
Gruß
Waage1969

Hello @LukeG so that the @Telekom helps you in a targeted manner, please store the customer data in a protected manner in the profile => profile data (under further information you can also store additional information such as availability, alternative callback number, additional information, new address for the question, affected SIM card number, etc. ). These data are only visible to the Telekom hilft team and are not public. Do not forget to save, then write briefly when done successfully - thank you! greeting Waage1969
Answer
from
3 years ago
Hallo @AdrianImp
das Dein Profil nun befüllt ist gebe ich es mal an die Teamies weiter 👍

Gruß
Waage1969

Hello @LukeG that your profile is now filled, I will pass it on to the teamies ‌‌ greeting Waage1969
Unlogged in user
Answer
from
3 years ago
Hey @AdrianImp, welcome to our community and sorry for the late response.

I tried to catch you by phone, but had no luck. When will be a good time for a new appointment?

Danke, @Waage1969 für das Melden!

Kind regards Sven Ö.
0
3 years ago
Hey @AdrianImp, today I had no luck, too. If any further help is needed, please tell me, when you are attainable.

Kind regards Sven Ö.
6
Answer
from
3 years ago
No, I still have this issue but waiting for Technik.
He should be tomorrow, I'll let you know soon!

Answer
from
3 years ago
@Christina P.

AdrianImp

No, I still have this issue but waiting for Technik. He should be tomorrow, I'll let you know soon!

No, I still have this issue but waiting for Technik.
He should be tomorrow, I'll let you know soon!

AdrianImp

No, I still have this issue but waiting for Technik.
He should be tomorrow, I'll let you know soon!

Answer
from
3 years ago
@AdrianImp,

Allright. Please keep us informed.

Kind Regards
Malte M.
Unlogged in user
Answer
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