I apologise for writing in English.

My DSL Internet connection was scheduled to be activated on 24.01.2023. I received one call from Telekom in the afternoon and got told that the connection should be working soon (if I understood him correctly, as my German is still extremely limited). I then received another call around 18:30, but I missed it.

The status on https://termin.telekom.de/ currently says that the order cannot be completed yet (Auftrag weiter in Bearbeitung), so presumably that was the reason of the second call. Can I ask the help team here what the current hold-up is and whether I need to do anything on my side?

Thank you!