DSL ko Magenta Hybrid 5G/LTE and VPN
2 years ago
Hello,
My DSL is down since this morning (Magenta Hybrid). I tried to contact this number 0800 33 01000 but they hang up. I don't speak German well so I guess it doesn't help. I tried Whatsapp and twitter as well.
I hope you can help me here, as mentionned my DSL is down (orange led on the Speedport Smart 4), I have the 5G / LTE though but for my work I need a VPN and it doesn't reach with the 5G / LTE . Few of my applications doesn't work on 5G / LTE as well (twitter, google trad, twitch, doctolib for example) do you a way to bypass this ?
Can you have a look at my line here if I give you my Kundennummer privately ?
best regards
537
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2 years ago
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2 years ago
A little tip: Please use this website and an immediate translation such as in Safari.
https://www.telekom.de/hilfe/hilfe-bei-stoerungen?samChecked=true
Look!
0
2 years ago
My DSL is down since this morning
You can check your line via self-service at https://www.telekom.de/hilfe/hilfe-bei-stoerungen/leitungspruefung
Use browser translation if you do not understand the wording.
Good luck!
Thomas
10
Answer
from
2 years ago
Hi Romain,
I'm glad that I was able to help you with the factory reset of your router.
Please let me know if you should need further assistance.
Best regards,
Louisa G.
@redF0ox
Answer
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2 years ago
Thank you all for your help.
I’m still a bit worried about the interest of the 5G / LTE . The fact that it’s not working as expected ( VPN , apps…) even though I have a perfect coverage for it.
Answer
from
2 years ago
Hello @redF0ox,
please log into the menu of your Speedport and go to the wifi settings (name and encryption).
Then you change the encryption from WPA2/WPA3 to WPA2 only.
After that, please check if it works better.
Kind regards Inga Kristina J.
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