DSL internet is not stable and also keeps disconnecting

vor 2 Jahren

Hello,

 

There is a problem with your internet connection. My contract name is 'Magenta Home L', I am using DSL for connection, and I am using TP-LINK VR300, a VDSL modem router, for Wi-Fi. I only use 5GHz to avoid interference.

 

The problem is that my internet connection is very unstable, it works perfectly for a few days, but it disconnects very often for several days in a row, followed by complete disconnections lasting for hours. This issue can be temporarily resolved by resetting the router, using the magenta app, or physically removing the TAE -RJ45 cable from the wall and then plugging it back in. However, it becomes unstable within 1-2 hours, and becomes very unstable, repeating connection and disconnection more than 10 times within 1-2 minutes, and then completely disconnects again.

 

By the way, the router is not the cause of the problem. I've been using the internet status tracker since I first encountered this problem and it always says 'Wi-Fi/Ethernet OK'. And the description on the admin page for the router (192.168.0.1) says the problem is ' ISP ', suggesting that the problem is with the line and not the connection after the line.

 

I had this problem a month or two ago, but I just put up with it and it went away for a while. But now it's happening again and needs to be fixed as soon as possible. I've been reading some of the threads on this forum and there are many cases similar to my current situation. So I thought this forum might help me overcome this issue once and for all.

 

In short, Internet instability / prolonged disconnection occurs. I've reset the router including factory reset and everything using the magenta app for broadband resets/disconnect users etc, manually changed DNS settings, changed channels on my 5GHz WLAN, even removing the cable from the wall and putting it back again. And nothing really solved the lingering problem. I hope this issue is resolved as soon as possible.

 

Best regards

535

7

    • vor 2 Jahren

      Welcome to the community @internetproblems,

       

      thank you a lot for the very nice conversation.

      Just as I told you, I will send a technician to take care of your connection issues.

       

      Please let me know if you need any further assistance after the appointment.

       

      Best regards,

      Louisa G.

      0

    • vor 10 Monaten

      Hello,

       

      I also have similar problems with my internet.

       

      I took telekom dsl connection recently and I have speed port smart 4 router. The connection is highly unstable and disconnects every 1-2 hours. I need to use internet for my work regularily and this connection problems are causing a hige inconvenience.

       

      is there a solution for this problem that I can follow as well?

       

      DN

      1

      Antwort

      von

      vor 10 Monaten

      Thank you for your time @Nandyala,

       

      it's good to know that a colleague from the hotline already took care of replacing your router.

      Since the connection itself looks perfectly fine and the router restarted itself all the time, a replacement should really help in your case.

       

      Please let me know if you need any further assistance after receiving the new router.

       

      Kind regards

      Louisa

      Uneingeloggter Nutzer

      Antwort

      von

    • vor 8 Monaten

      Hi, I am experiencing similar issues with my internet connection. I subscribed to Telekom's MagentaZuhause XL plan last July and am using the Speedport ProPlus router. Unfortunately, the connection has been unstable, disconnecting once every 2-3 days. As I rely on the internet for work, these frequent disruptions are causing significant inconvenience.

      Is there a solution to this problem that I can follow as well?

       

      3

      Antwort

      von

      vor 8 Monaten

      Hey @AnshulRathore12, 👋

       

      thank you so much for the nice conversation. As we discussed, we've arranged a replacement router. Once the package is on its way to you, you'll receive a tracking number via SMS so you can track it through DHL. Inside the package, you'll find a return label, allowing you to send the defective router back to us at no cost. If you continue to experience connection issues with the new device, please don't hesitate to reach out to me again. 🙂

       

      Best Regards

      Jonas

      Antwort

      von

      vor 4 Monaten

      Hi,

      same issue here. It’s a huge problem because I work from home. Can you please help? Facing this issue for the last month. 

      Antwort

      von

      vor 4 Monaten

      Hello and welcome to the community @user_dnvvm9,

       

      we all know here how important a functioning Internet is

      Is it about the Internet in general or do the crashes only occur in the WLAN?

      I assume that you have already rebooted the router after you have completely disconnected it from the power supply for at least 20 minutes.

      If not, please do it once. What does it look like then?

       

      Kind regards

      Kathrin

      Uneingeloggter Nutzer

      Antwort

      von

      Uneingeloggter Nutzer

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