Hey there! Thank you very much for the pleasant exchange over the phone. As previously mentioned, for now we'll swap the routers and see if the error rates decrease. In addition to that, I'll check on the performance of the connection tomorrow evening, to see if the mentioned errors decrease with the powerline unplugged. Talk to you soon! Kind regards - Christian H.

Hi there @nulltermination - Thank once more for the pleasant exchange. I am happy we could get rid of the FEC Errors by detaching the powerline. As discussed, I've sent you a new & longer cable for the 5G receiver. Should the cable length not be sufficient, please let us know. I'll be waiting for your response! Kind regards - Christian H.

Hey there @nulltermination,

once more, thank you very much for the pleasant exchange. As I mentioned previously on the phone, although the issue is probably hardware-based, let's wait and see if swapping the receiver does anything at all to alter the bonding speed.

As for the fiber connection, I'll get in touch with the operators from the infrastructure department. Hopefully, I'll have an answer by Thursday.

Kind regards - Christian H.

Hi there @nulltermination. Unfortunately, the folks over at the system and infrastructure department, which manages your new fiber optic line, have yet to respond. By the end of this hour, I'll address my inquiries to their superiors and ask for an update. If you wish to parley once more with me due to the hybrid-bonding issues, I'll be more than happy to follow that request. Kind regards - Christian H.

Thanks for chasing it @Christian Ha. Appreciate it.

We can definitely jump on a call when you are available. 

I have received the new receiver but no change in issue. So, I'm fairly confident the issue is firmware related. Let me know if there any further debugging steps I can do. 

Let's carry on tomorrow! Talk to you soon - Christian H.

Hi there @nulltermination, thanks once more for the conversation. As previously discussed, I'll try my best to keep on pushing with the folks from the fiber optics department. Talk to you soon. Kind regards - Christian H.

Thank you @Christian Ha. Every bit helps. The 5G situation seems to be still unresolved, but the issue seems most definitely software/firmware related since we have basically tried to replace every single hardware  and cable in the mix.

Hi there @nulltermination; actually, I don't. I just checked the SIM-Card and it is active. I hesitate to say this, but have you disconnected and reconnected the power from the 5G transmitter? Kind regards - Christian H.

I have done that a few times with no luck, will try that again tonight I guess nothing to lose.

hi there @nulltermination, as mentioned on the phone, I'll provide you with a new 5G transmitter. Furthermore, I'll get in touch with my colleagues of the fiber optics department on Monday. Kind regards - Christian H.

Hi @nulltermination,

I'm very sorry we didn't answer here yet. 

We're waiting for the new firmware, too.

But I just checked the line. The downstream is very stable and the bandwidth is okay. Only the upstream has some issues. This should not be the reason why the bonding is disabled. 

When it gets an LTE connection as soon as DSL is disconnected, then I guess it's the firmware issue that's hopefully fixed with the new firmware. Here we can only wait. I hope the release of the new firmware will come soon. 

Best regards Inga Kristina J. 

Hello @Inga Kristina J. 

Thanks for following up. I guess we will just have to wait for the new firmware and hope it fixes the issue.

I am not sure I fully follow your statement about the line. I am assuming you mean that the DSL connection is stable. The bonding was disabled manually because of the bandwidth issue when it is enabled.  Independently, both the DSL and LTE connections are faster than when bonded.

Hi @nulltermination,

ah okay, then I understand the bandwidth issue you mentioned. Yes, I meant the DSL connection. 

Best regards Inga Kristina J. 

Hi @nulltermination,

this might be a mere display error. Actually such an error occurs from time to time, even though the connection continues to be functional. 

I just had a look at the line, and at the moment both DSL and LTE / 5G are working. 

Kind regards Inga Kristina J. 

I doubt the connection is functioning as expected. Especially since the bandwidth is horrible when bonded and disabiling DSL when this happens cuts off internet. 

And further, I suspect you are noticing the connection as "healthy" since I'm restarting the router - and that "fixes" the issue temporarily. 

Whenever the issue occurs the orange light on the router blinks too. But I guess that the status on the LED is dependent on the software status. 

In any case, can we please (pretty please) just get the glass fiber issue resolved so I can get away from this unreliable setup and stop spending time debugging a never ending series of issues?

This is really getting frustrating! 😭 

Hello @nulltermination,

I absolutely understand that this is frustrating.

The issues you're describing are software related. I really hope that we get the update we're waiting for very soon. 

Depending the glass fiber, we're writing in your other thread.

The information about the delay has been deleted now, and the planning goes on. 

Kind regards Inga Kristina J. 

Thank you very much for the pleasant call @nulltermination,

sadly, I could not tell much, but I hope, it was enough.

Sincerely,

Johannes P.

@Johannes P. Thanks for the call. Think, we spoke about a different ticket regarding by fiber connection. I appreciated your infromation, but it was nothing new as @Inga Kristina J. had already pointed out the situation there. What I need is updates from your interal queries.

The open question on this ticket is still valid - why the magenta portal is asking me to pay for an XL plan (VDSL100 + Hybrid5G) when I already have (VDSL100 + Hybrid5G).

Thank you for the pleasant call @nulltermination,

as already said: Your plan is still the "L" and the "XL" was cancelled, so maybe there overlapped an actualization or something like that.

Anyway, otherwise this thread is, at least right now, finished, if I understood everything correctly, and we can focus on the issue in the other one. 

I hope we will be able to move forward, but I can not promise it. I placed some further questions, though.

Sincerely,

Johannes P.