Hello Telekom Team,

I am contacting you because i am facing problems with the payment of the €200 cashback that I am entitled to.

My contract has been active since 23 February 2026, and the order confirmation was issued on 18 February 2026. I have registered for the cashback several times, unfortunately without success. Each time I try to register, I receive the following message:

“Wir haben Ihre Angaben geprüft und können die Registrierung aus folgendem Grund nicht annehmen:

Mit den von Ihnen hinterlegten Registrierungsdaten konnten wir leider keinen Festnetz-Auftrag finden. Bitte überprüfen Sie Ihre Daten und registrieren Sie sich neu.”

I have carefully checked and correctly entered the information multiple times including the correct dates. Nevertheless, the problem persists.

I therefore kindly request a manual review of my contract as well as concrete assistance in successfully receiving the cashback payment. I am happy to provide any necessary contract or customer details again.

Thank you in advance for your support.

I kindly ask for a prompt response.

Kind regards