Hello all and good morning,

I had an appointment for my Telekom DSL connection in my newly rented flat. The technician came to my flat and connected a device to the DSL socket in the apartment. We then went to the cellar where the technician tried to check whether there was a signal and it turned out that there was no signal. The technician told me that the line is broken and that I should tell my landlord to fix the line. I informed the landlord, but he has no idea what the problem might be.

I am wondering if it's possible to check what the problem was if there is a report from the technician, and also what I should do next regarding my DSL contract.