Gelöst

papierrechnung-abbstellen form not accept my phone code

vor 2 Jahren

Hi, I`ve received paper mail with proposition to chenge my bill to email, that looks really nice but why this form not accept my telephone code (vorwahl) I am writing 0162 

google says it is ok

изображение_2023-09-30_152758382.png

but this form says it is not 

2.png

 

204

13

    • vor 2 Jahren

      Dank Nummern-Portierung gibt es schon lange keine feste Zuordnung von Mobil-Vorwahlnummern zu den einzelnen Providern.

      Ist aber anscheinen noch nicht bis zu den Programmierern der Telekom durchgedrungen.

       

      Für den TE:

      Thanks to number porting, there has long been no fixed assignment of mobile area codes to the individual providers.

      But it doesn't seem to have reached Telekom's programmers yet.

       

       

      P.S.

      Genau genommen sind es aber nicht die Programmierer, die hier versagen, sondern die Ersteller des Pflichten/Lasten-Heftes, an das sich die Programmierer dann halten.

       

      Aber vermutlich ist nicht nur das Programmieren, sondern auch das Erstellen des Lastenheftes in ein Billiglohnland ausgesourced.

       

       

      0

    • vor 2 Jahren

      Hello Legolax,

       

      did you use the following link?

       

      https://www.telekom.de/kontakt/e-mail-kontakt/mobilfunk/papierrechnung-abbestellen

       

      Gruß Potter

      1

      Antwort

      von

      vor 2 Jahren

      Uneingeloggter Nutzer

      Antwort

      von

    • vor 2 Jahren

      That's the problem, your link is for Fix-Net, not mobile. The area codes are then validated differently there.

       

      Please use: https://www.telekom.de/kontakt/e-mail-kontakt/mobilfunk/papierrechnung-abbestellen

      0

    • vor 2 Jahren

      Hi @Legolax,

       

      did it work with the link from @Potter ?

       

      Sören G.

      3

      Antwort

      von

      vor 2 Jahren

      His link quit another and its require mobilefunk kundenummer and I don`t have it, 

      1.png

      In my link it is asking simple kundennummer wich I use

      2.png

      Antwort

      von

      vor 2 Jahren

      Hello @Legolax,

       

      I guess you meant the invoice to your landline contract. In this case the phone number you're asked is the phone number of this landline contract and not your mobile phone number. 

       

      You can find the phone number and the customer number on the invoice you got by paper mail. 

       

      If that does not work, I can call you and order the change for you. In this case, just let me know here. 

       

      Kind regards Inga Kristina J. 

      Antwort

      von

      vor 2 Jahren

      Actually I dont have a landline phone, I have a contract only for internet+magenta TV, I dont need any landline phone and I dont have it

      Uneingeloggter Nutzer

      Antwort

      von

    • vor 2 Jahren

      @Legolax Regardless if you choose to use a landline phone or not, your contract has landline number included which is shown on the letter of confirmation and you invoices.

       

      Sören G

      1

      Antwort

      von

      vor 2 Jahren

      I have just checked my invoice and there is no  phone number only Kundennummer and Buchungekonto

      Uneingeloggter Nutzer

      Antwort

      von

    • vor 2 Jahren

      Good evening @Legolax.

      Unfortunately, I was not able to reach you.

      Can you please give me a time frame where it is most likely to reach you via phone?
      I'm happy to hear from you, and I'm optimistic that we will find a solution.

      Kind regards,

      Martin Bo.

      0

    • vor 2 Jahren

      hi @Martin Bo. , sorry I had very busy days, I`ll be availible today after 4pm and tomorrow all day long

      0

    • Akzeptierte Lösung

      akzeptiert von

      vor 2 Jahren

      Thank you for the pleasant call @Legolax 

       

      From this point on forward, you will receive your invoices via email.

       

      Sören G.

      0

      Uneingeloggter Nutzer

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